Frequently Asked Questions
Things You Should Know
How To Measure My Head?
We have a measurement tutorial on our YouTube channel. Search "Khlotress TV" . We also have a measurement video on our Instagram page via IG TV @shopkhlotress
Do you have any wigs on hand?
All of our Ready to Ship wigs are on hand and will ship out within 2-3 business days after payment processsing is complete. Business days are Monday - Friday excluding holidays and weekends.
Can I get a custom wig made?
Custom wigs are reserved for our Luxe Elite Club Members only. If you are interested or in a need of a custom wig, please visit LUXE ELITE CLUB and consider purchasing a membership.
Can I provide my own bundles for a wig?
Provide Your Own Bundles wig construction is only availaabe to members of our LUXE ELITE CLUB. Please visit our Luxe Elite Club page to view membership options along with the member only perks and discounts.
Do you offer local pickup and drop offs?
No, we do not offer local pickups or drop offs. All orders will be shipped.
How Fast Is Shipping?
All orders have a 48-72 hour processing window prior to shipping. We ship Monday through Friday, excluding weekends and holidays. Any order placed on the weekend or holiday will be processed the next business day. See SHIPPING POLICY for more details on shipping.
Please allow additional time for processing|shipping and pick ups during sales and holidays.
Can I Return/Exchange Hair?
Sorry, due to the nature of the items being sold and sanitation sensitivity, we do not offer returns/exchanges unless there is an error on our end (to be determined by us). ALL SALES ARE FINAL. Please see our Return/Exchange Policy for more information.